FAQs • Reno County, KS • CivicEngage

My ISO did not answer their phone What should I do?: Leave a message with your name and return phone number and a brief message about what you need. Calling in is not considered reporting as directed. If you cannot reach your ISO by phone you should report to the office as soon as possible.

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Community Corrections

1. What is the difference between court costs and supervision fees?: Court costs are assigned by the courts and can include a variety of charges. Some of these charges include fines, restitution, KBI lab fees and court appointed attorney costs. Supervision fees help cover the costs associated with supervision which can include Oxford House rent assistance, group incentives, drug testing, and transportation assistance for clients. Unpaid costs are sent to collection.

2. How do I make a payment on my Supervision fees?: Payments are accepted by money order only. Online payments, debit cards, credit cards, cash and personal checks are not allowed at this time. Supervision fees are a separate expense and are not included in any court fines or restitution that you may owe.

3. I missed an appointment with my ISO. What should I do?: You should always try to make contact with your ISO before the scheduled appointment time. Contact efforts made after the scheduled appointment time may lead to a violation status. If you are unable to contact you ISO before the scheduled appointment time, make contact as soon as possible. Reporting forms and voicemail are always available for client use.

4. My ISO did not answer their phone What should I do?: Leave a message with your name and return phone number and a brief message about what you need. Calling in is not considered reporting as directed. If you cannot reach your ISO by phone you should report to the office as soon as possible.